Privacy Policy

1. Introduction

Sun Garden Punta Cana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information
• Email address
• Phone number
• Property preferences and requirements
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Device information

3. Microsoft Clarity and Analytics

Our website uses Microsoft Clarity, a user behavior analytics tool that helps us understand how visitors interact with our website. Microsoft Clarity may collect and process the following information:

• Mouse movements, clicks, and scrolling behavior
• Session recordings and heatmaps
• Page load times and performance metrics
• User journey analysis

4. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To analyze website usage and optimize performance
• To send you marketing communications (with your consent)
• To comply with legal obligations

5. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience:

5.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

5.2 Analytics Cookies (Microsoft Clarity)

These cookies help us understand how visitors interact with our website. They are only set with your explicit consent for users in the EEA, UK, and Switzerland.

5.3 Marketing Cookies

These cookies are used to deliver relevant advertisements and track marketing campaign performance.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and property
• With trusted third-party service providers who assist us in operating our website

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights (EEA, UK, and Switzerland)

If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for cookie usage

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: